My friend, Jessica Gorman, is flat out amazing. She is a concierge at the Ritz Carlton Buckhead, and has worked for the hotel in various positions for over six years. (They love her there.) Her job has always sounded pretty amazing to me. While the hours aren’t necessarily typical, the function she serves for the hotel + its guests is critical. She’s a lady who can get. things. done. Even her friends rely on her for it, as she’s very successfully planned + made sure that everything was perfect for several of their marriage proposals + bachelorette parties at various Ritz properties.
Jess regularly helps hotel guests decide where they want to go for dinner + make reservations, arrange for transportation, get their hands on theatre/ symphony/ various show tickets, plan a fun day in Atlanta, impress a significant other with thoughtful surprises, etc. She’s like your fairy godmother, but clad in a crisp Ritz Carlton uniform.
To help me better understand what she does day-to-day, Jess invited me to join her for the Ritz’s Holiday Sunday Brunch + an afternoon at the new Ritz Carlton Spa, Buckhead. (!!!)
Don’t mind if I do…

I’ve been to the Ritz’s Lobby Lounge a few times for drinks, but I’ve never been to the hotel during the holidays. It was like a Christmas explosion! You felt warm + festive the minute you set foot inside.



Jess set up the menorah + lit/ blessed the candles with a few guests throughout each night of Hanukkah!

The hotel’s engineers created this impressive holiday train set display.

The pastry chef whipped up this precious gingerbread house, which is stationed next to hot apple cider beside the hotel’s registration desk.

After spending a significant amount of time admiring the hotel’s luxurious holiday decorations, we made our way over to The Cafe to start putting some of that holiday cheer into our stomachs.
As anticipated, the brunch spread was absolutely unbelievable! Here’s a peek of a few of their over 50 brunch selections from traditional breakfast favorites to an array of seasonal desserts created by the hotel’s elite culinary team…





Everything looked + smelled DELICIOUS! I could hardly fit it all on one plate…and I tried. So, I went back for seconds. Here’s my first plate.

And, my second.

During brunch, Jess went into detail about her responsibilities at the hotel, and how she frequently collaborates with folks in various departments at the Ritz to ensure that their guests have a truly incredible experience. Meanwhile, The Cafe manager, Brian Willoughby, approached our table with a bubbling red martini filled with something very exciting-looking!

Jess had done some research + found out that my favorite alcoholic drink is an Aviation. She informed Brian before our brunch, and he worked with the bartenders to whip up the Ritz Carlton’s very own version of my fancy martini + surprised me with it! I was shocked! Jess does stuff like this every day for guests, but it made me feel like a SUPERSTAR!
We stayed at brunch for quite a while, chatting away + finishing up our delicious meal. On our way out of The Cafe, we walked through the Lobby Lounge, which was being set up for the hotel’s Holiday Afternoon Tea.

It’s one of the Ritz’s most popular traditions. Santa oversees the festivities, including musical entertainment + caroling by the Dickens Singers. It looked lovely.
Then, we ran into HIM!

He was a fantastic Santa! I just love the ones w/ real beards.
Finally, it was spa time. (My favorite time!) We headed upstairs to the hotel’s new spa + were pleasantly greeted by our treatment specialists who presented each of us with a very cute bag of organic dark chocolate-covered almonds.

They led us back to our respective treatment rooms where we were instructed to change into our robes + slippers and meet back up in a common area to relax + sip champagne. (There was not a doubt in my mind that Jess had arranged for this…)
And, again…don’t mind if I do!

Off of the Spa’s extensive Holiday Spa Treatment list, I selected the Cinnamon Vanilla Scrub: Indulge the senses with holiday aromas of vanilla and cinnamon along with brown sugar and honey to exfoliate and hydrate the skin. This experience leaves the skin incredibly silky and soft. Ninety minute service includes a full body massage.
Jess opted for the Warm Vanilla Bean Massage: Take some time out of the busy holiday season to relax and unwind with a customized massage filled with delicate notes of vanilla.
Both of us were in HEAVEN. The treatments were absolutely amazing! It was very, very difficult to leave when they were over – so instead, we went back to the common area + sat around for another hour chatting + sipping champagne. HEAVEN.
On the way out of the hotel, Jess walked me into the Gift Shop to show me what the hotel had to offer guests at a moment’s notice + I spotted my #1 favorite candle EVER – The Ritz’s Signature Pomegranate Citrus candle!

My first roommate in Atlanta had a few of these + used to burn them all the time. It is truly an outstanding candle + I always talk about how great it is to anyone associated with the hotel. However I didn’t get to oogle it for long, because Jess pulled me out of the Gift Shop to introduce me to two celebrities staying at the hotel…

These were the best-behaved dogs I’ve ever met! Definitely Ritz Carlton-quality. They were very popular, too, with a number of people getting in line for photos with them! (They handled the paparazzi very well…)
Sadly, it was time to leave. Our WONDERFUL day had come to a close.
OH – Did I mention that Jess arranged for me to get picked up + dropped off in Midtown by the spectacular chauffeur, Mr. Gary Weaver? Well, she did.

The license plate was my favorite…

RCMB #1 = Ritz Carlton Mercedes Benz #1
As we got into the car, Jess presented me with a bag full of incredibly thoughtful gifts from the hotel + Spa – one of which was the pomegranate candle! (This was just another example of the arrangements she makes for guests.) I was so excited about the candle + have been burning it at home all week long!
It was such a spectacular day. Thank you so much, Jess, for showing me the Ritz Carlton holiday experience! You are an incredible concierge + friend!
If you are a Ritz kind-of-person, I definitely suggest checking out the Spa’s holiday treatment list + visiting the hotel for their Holiday Sunday Brunch or Afternoon Tea! The hotel also offers a Children’s Nutcracker Tea, Christmas Eve Dinner, Christmas Day Brunch, Christmas Dinner, New Year’s Eve Dinner + New Year’s Day Brunch. Reservations are required, so book early!
FINALLY, this is my favorite thing I heard about during my day @ the hotel…

Give your child a personal visit from Santa! Overnight guests may surprise their child with an unexpected visit from Santa on selected evenings in December. Santa will knock on the guestroom door at a pre-set time, spend a couple of enchanting minutes with the child + leave a treat-filled stocking. Santa Tuck-ins are offered the evenings of December 11, 17 + 18 from 6:00 – 8:00 p.m. $50 per visit + includes a stocking. (Jess, of course, makes these arrangements.)

This really is the life. Made possible by your fabulous Ritz Carlton concierge, Jessica Gorman.
xx, L

The Ritz Carlton – Buckhead
Jessica Gorman, Concierge
3434 Peachtree Road, NE
Atlanta, GA 30326
404.237.2700
www.ritzcarlton.com